ELECTRIC
INTERNET

Residential

Fast, Reliable, Affordable, Local

Plan Options

You asked for it, and now it’s here. The same high speed internet service from Paducah Power System our local schools and hospitals have relied upon for years is now available in select neighborhoods as a part of our Fiber-to-the-Home pilot project. Locally serviced and affordably priced, PPS FiberNet has options that can meet your needs without data caps, long-term contracts, or sudden price increases.

Fiber Plan Options

Review Our Plan Offerings and Select the One That’s Most Appropriate for Your Family’s Needs.

Select
Premier
Superior
FiberNet Select Plan

Select

$55 / Maximum download and upload 500 Mbps

The choice for most residential customers. Fast enough for a family to stream high quality video on up to 20 devices simultaneously without interruption. Supports most activities and basic remote work.

*An optional extender for large homes is available for $7 a month.
FiberNet Premier Plan

Premier

$75 / Maximum download and upload 1 Gbps

Twice as fast as the base package. Appropriate for large homes with many devices tied to a single network (smart TVs, laptops, smartphones, tablets, printers, home security systems, gaming systems, and appliances).

*An optional extender for large homes is available for $7 a month.
FiberNet Superior Plan

Superior

$99 / Maximum Download and Upload  2Gbps

Four times as fast as the base package. Download massive files, stream multiple 4K videos simultaneously, and game without lag. Perfect for tech-savvy households, those with multiple gaming consoles, and serious gamers demanding multigigabit performance.

*An optional extender for large homes is available for $7 a month.

Tell Us Where
You Want Service

Join Our Waiting List!

If FiberNet is available in your neighborhood, sign up here to reserve your spot or call 270-575-4000 for more information.

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Testimonials

“We’ve been a Paducah Power Fiber customer since the beginning. Our service just runs, and the performance is second to none. During the ice storm of 2009, we had two damaged fiber lines. One line was repaired the day it was reported. The other was repaired in only a couple of days.”

Dale Weaver

Chief Information Officer/ Director of Technology
Paducah Independent Schools

"As a long-standing customer, we can confidently say the fiber services and support team at PPS FiberNet are nothing short of amazing. The products are affordable, the uptime is 99.99%, and their response is fast. During the aftermath of the 2021 tornado in Mayfield, we watched as their team immediately responded and worked day and night to quickly restore services. We are proud to partner with a company that shows such dedication and respect for their clients and community."

Jason Jones

President
CFSB

Paducah Power has been an invaluable partner in our mission to drive economic development in Western Kentucky since we began in 2017. Their fiber network is a strong backbone for our operations as we host virtual business-building workshops, facilitate community outreach events, and power dozens of startups every year. Many, many remote workers, freelancers, founders, entrepreneurs and their growing teams could not do what they do without the reliable internet services of Paducah Power’s FiberNet.”

Monica Bilak

Executive Director
Sprocket Innovation

PPS FiberNet Equipment

Fiber ONT (Optical Network Terminal)

Connects PPS FiberNet to your home.

Router

Provides WIFI connectivity to your devices.

Extender

Expands the range of the WIFI network in your home and is available for an extra cost.

The fiber entering your home plugs into the ONT, and the ONT connects to the router with an ethernet cable.

Frequently Asked Questions

What is fiber internet?

Data moves through glass fibers in a cable, making it the fastest broadband technology currently available.

Which internet plan is right for me?
Internet speed is the amount of data sent at any given time, so think of your internet connection as water flow. Our Select service is the water faucet of options. It’s going to be enough flow for most households who stream video, browse the internet and do basic gaming, even with multiple devices at the same time. If you have a large home with a lot of devices, appliances, and a home security system hooked to one network, then you may want to crank up the flow with our 1 gig Premier service. If you want the Niagara Falls of internet for the serious gamers and people working from home at your house, then you can opt for the Superior service that provides 2 gigs.
What equipment is required?

PPS will provide a router and an ONT (Optical Network Terminal). PPS owns both the ONT and the router, and they are to be returned to PPS if you end your internet service with us. There is no additional cost for using the PPS router. You may use your own router, but there is no discount for that, and PPS cannot provide support for customer owned equipment.

How does the billing work?
Internet and electricity are billed separately, so you will receive separate statements for each. Internet payments are always due on the 27th of each month.
Are there any contracts?
No. Service will be month-to-month and will not require a contract.
Can I order service if I rent my home?
Yes, but it requires the permission of the landlord who owns the property you are renting.
Will there be data caps?
Heck no, we hate data caps.
Will PPS offer video or voice service?

No, we only offer internet.

What if I want to cancel my PPS FiberNet?

Since there are no contracts, you may leave any time by calling 270-575-4000. You must return your router and ONT to PPS within ten days of cancellation. If you do not, the cost of the equipment will be added to your bill.

What happens if I move to a neighborhood PPS FiberNet doesn’t serve yet?
Your service will end, and you will not be able to receive internet from us until we add your new neighborhood to our network. We encourage you to fill out the form that indicates you are interested in PPS bringing FiberNet to your new neighborhood.
What are the fine details I don’t like to read but should anyway?

Please review our Acceptable Use Policy, Fiber Optics Service Agreement and Global Terms and Conditions. Those files can be downloaded at this link. 

FiberNet Home Internet Support FAQs

My internet doesn’t work.
  1. Check that both the ONT and the router are powered up and connected to a working electrical outlet. There should be green lights on top of the ONT and the back of the router. Reboot both devices by unplugging them for 15 seconds. Give both pieces of equipment five minutes to reestablish connectivity to our network.
  2. Check your device to make sure you are connected to the correct WiFi network.
  3. If your Internet is still not working call PPS FiberNet at 270-575-4000 for assistance.
How do I reboot my router?
There are no power buttons on the ONT or router. Reboot both by unplugging them from the power outlet for 15 seconds. Give both pieces of equipment five minutes to reestablish connectivity to our network.
My wifi seems slow. (Things that affect wireless performance.)
  1. Ensure no other routers or hotspots are operating inside the home. Routers from another internet provider or phone hotspots can interfere with the signal from PPS provided equipment.
  2. Ensure the router is not behind a TV, in a cabinet, or has objects placed directly beside it.
  3. As you move farther away from the router performance will decrease. Connection outside the home cannot be guaranteed. Our router is designed to provide full coverage inside the home only. For larger homes we recommend adding a wireless extender for an additional $7 per month. Please contact us at 270-575-4000 with any questions regarding the wireless extender.
  4. Reboot router to prompt optimization of WiFi settings.
I can see my WiFi network but can’t connect to it.
  1. “Forget” the network on the device you are attempting to connect from and reconnect.
  2. Reboot the device you are attempting to connect from.
  3. Verify you are typing in the correct password. You can verify or reset your password using the Plume HomePass App.
  4. Please call us at 270-575-4000 for assistance if you are still unable to connect. PPS does not have access to your password but can assist in troubleshooting connection issues or resetting your password
What is the Plume HomePass App and how do I use it?

The free Plume HomePass app allows you to optimize and personalize your WiFi with the router we provide. It is available for both Android and Apple iOS:

Android: https://play.google.com/store/apps/details?id=com.plumewifi.plume&hl=en_US&gl=US&pli=1

iOS: https://apps.apple.com/us/app/homepass-by-plume/id1086207508

Features:
– Control™: Personalize guest access with custom passwords, set age-appropriate content filters, manage website access, create unique profiles for the people in your household, create user groups, and even pause the internet.

– Guard™: Protect your home network and connected devices from hackers and cyber-criminals. Using adaptive security features, Guard helps protect your connected home.

– Ad-blocking: HomePass blocks the ad content from known ad servers, improving your browsing experience. You even have the option to toggle this feature on or off for each device on your network.

– Manage your network like a pro: As people and devices come and go in your house, HomePass shows which devices are accessing the internet and how much they’re uploading or downloading. You can also block and unblock specific devices from accessing the Internet.

At the time of installation, PPS activates the HomePass app with the same email that is on your electric account.
If you declined help getting the app set up during installation, please download the app and sign in using the
email address that is on your electric account. If you encounter issues signing into the app please contact us for
assistance.

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Fiber

Monday through Friday
7:00am – 4:30pm

Connect/Disconnect Power 270.575.4000

Main Switchboard 270.575.4000 | Engineering Department 270.575.4015 | Service Department (Outages) 270.575.4010

Paducah Power System Address: 1500 Broadway St, Paducah, KY 42001